Refund policy

Customized Candles: We regret to inform you that we do not offer refunds or exchanges for customized candles. Each piece is uniquely crafted to your specifications, making them non-returnable.

Damages and Issues: Upon receiving your order, please thoroughly inspect the items. In case of any defects, damages, or if you receive the wrong item, kindly contact us immediately. We will promptly assess the issue and take necessary actions to make it right.

Refunds: To be eligible for a return, the item must be in its original condition, unused, with tags, and in the original packaging. Please retain the receipt or proof of purchase.

To initiate a return, reach out to us at info@zekracandles.com. Once your return is approved, we will provide you with detailed instructions on how and where to send the package. Please note that returns without prior authorization will not be accepted.

For any return inquiries, you can always reach us at info@zekracandles.com. We will keep you informed throughout the return process, including receipt and inspection of the item. Once approved, the refund will be issued to your original payment method.

At Zekra Candles, we strive to ensure your satisfaction and uphold the quality of our products. Should you have any concerns, don't hesitate to get in touch.

We value your support and are here to assist you. 🕯️✨