Shipping policy
We're dedicated to ensuring that your orders are delivered to you in a timely and efficient manner. Please review our shipping policy for detailed information on various shipping options, delivery times, and special requests.
- Shipping Options for Non-customized Candles
During the checkout process, you will have the option to choose from a variety of shipping methods based on your preferences and requirements. We offer the following shipping options:
Standard Shipping: Our standard shipping option delivers your order within 1 to 3 business days, depending on the size of your order. This option is suitable for regular candle orders and ensures reliable delivery times.
Same Day Delivery (Extra Charge): Need your order urgently? We offer a same day delivery option for an additional charge. To be eligible for same day delivery, your order must be placed before 2:00 PM local time. This service provides you with quick and convenient delivery within the same day of placing your order.
- Customized Candle Favors
Standard Shipping: Customized candle favor orders are typically shipped within 1 to 3 weeks, depending on the size of your order. We understand the importance of these personalized items and strive to ensure that they are crafted and delivered with care.
Special Requests: If you have specific delivery requirements or need your customized candle favors by a certain date, please contact us to discuss your needs. We're here to accommodate your special requests whenever possible.
- Customized Candles (Non-Favors)
Standard Shipping: The standard shipping time for customized candles (non-favors) is up to 7 business days. We put meticulous effort into creating your customized candles, and this shipping option provides a balance between crafting time and delivery speed.
Special Requests: Should you have unique preferences or require expedited delivery for your customized candles, feel free to get in touch with us. We're committed to working with you to meet your needs.
- Shipping Rates
Shipping rates will be calculated and displayed during the checkout process. The cost of shipping is determined by the shipping method you select, the destination of your order, and the size of your order. Rest assured, you will have a transparent understanding of the shipping costs before finalizing your purchase.
Thank you for choosing Zekra Candles for your candle needs!